Resume

Summary
9-1-1 professional with over 26 years of experience, including six years in formal leadership positions overseeing training and, most recently, quality assurance, who holds certifications in IAED EMD-Q, EFD-Q, EPD, CPR, APCO CTO, and NENA ENP. A seasoned professional renowned for thriving in high-pressure, collaborative work environments. Proficient in critical thinking, multitasking, problem-solving, change management, and teamwork, with a proven track record of success in delivering exceptional performance and ensuring a highly qualified and prepared team.
Experience
PST Supervisor, Lee County Public Safety, Fort Myers, FL, 2022-present
Professional Standards and Training Supervisor responsible for all of the initial and continued training and quality assurance of a high-volume 9-1-1 PSAP with 47 employees. Responsible for the oversight and performance of all CTOs and ED-Qs.
Training Supervisor, Lee County Public Safety, Fort Myers, FL, 2017-2022
Training Supervisor responsible for all of the initial and continued training of a high-volume 9-1-1 PSAP. Responsible for the oversight and performance of all CTOs.
CTO, Lee County Public Safety, Fort Myers, FL, 2011-2017
Certified Training Officer working in a high volume 9-1-1 PSAP. Responsible for providing on-the-job training for new call takers and dispatchers. Ensured trainees followed all policies and procedures, and training documentation was completed.
ECSII, Lee County Public Safety, Fort Myers, FL, 2010-2011
Emergency Communications Specialist II, worked in a high-volume, IAED Accredited 9-1-1 Secondary PSAP. Processed 9-1-1 and administrative calls per policy, procedure, and accreditation standards. Notified partnering agencies to relay information. Responsible for ensuring proper dispatch of the 19 fire districts in our jurisdiction, as well as the medical helicopter, and multiple other additional resources.
911 Dispatcher, Franklin Police Department, Franklin, TN, 2009-2010
Call Taker/Dispatch working for a municipal police department. Responsible for dispatching 7 fire stations, and 75 police officers.
911 Dispatcher/Jailer, Elk City Police Department, Elk City, OK, 2002-2007
Call Taker/Dispatch/Jailer working for a municipal police department. Responsible for dispatching 1 fire station, 35 police officers, and inmates housed in the city jail.
911 Dispatcher/Jailer, Cushing Police Department, Cushing, OK, 1997-2002
Call Taker/Dispatch/Jailer working for a municipal police department. Responsible for dispatching 1 fire station, 28 police officers, and inmates housed in the city jail.
Education
Florida International University (FIU), Miami, FL, 2021-present
B.A. degree (in progress) Major in Communications with current GPA of 3.85 and expected graduation date of 08/2024. Dean’s honor roll recipient.
National Emergency Number Association (NENA), Arlington, VA, 2023
Emergency Number Professional Certificate
Florida State University, Tallahassee, FL, 2021-2022
Certified Public Manager Certificate
Southwestern Oklahoma State University (SWOSU), Weatherford, OK, 2005-2007
A.S. degree with a 3.62 GPA. Major in Social Work with a Minor in Criminal Justice. Dean’s honor roll as well as a member of the Honor Society.
Technical Skills
Proficient in designing and delivering comprehensive training programs.
I possess a deep understanding of computer-aided dispatch (CAD) systems (Motorola, Hexagon 9.4, etc.).
Possess Essential Skills in Emergency Communication Protocols and Procedures to Ensure Seamless Coordination with Field Units.
IAED EMD, EFD, EPD, EMD-Q, EFD-Q, AQUA
Learning Management Software (Adore, NeoGov Learn, PowerDMS, Target Solutions, etc.)
Training Documentation Software (Adore, PowerDMS, etc.)
Next Generation Phone Equipment (Vesta 9-1-1, Entrado, etc.)
Next Generation Mapping Systems (CommandCentral Aware, RapidSOS, etc.)
Skilled Presenter and Public Speaker
Proficient in Workshop Development
Data Analysis and Reporting (via AQUA and master dispatch analysis reports)
Master at Identifying Areas for Improvement and Implementation of Strategies to Enhance Performance.
Highly Effective Communicator, Mentor, Coach, Evaluator, and Leader.
Professional Engagement
Possess and maintain memberships in the following professional organizations: Associates for Talent Development (ATD); National Emergency Number Association (NENA); Association of Public Safety Communications Officials (APCO), Florida Society of Certified Public Managers, the Florida Department of Health State EMS Advisory Council Workbook Sub-Committee, and the Tri-County Critical Incident Stress Management Team.
Awards
Multiple Phoenix Awards, 2 Stork Awards, Lee County Public Safety Dispatcher of the Year, Lee County Public Safety Innovator of the Year, and the Florida Department of Health Florida State Dispatcher of the Year.mailto:Lisa.Cahill@marionfl.org